We have set Active Directory as the source of truth in the field mapping:
But when the email address is updated in AD, the email doesn’t update in UKG.
The Person.EmailAddress field is the correct field we should be choosing, right? I didn’t see any field referencing an email address in the employment field type.
This issue is most likely occurring because the UKG service account doesn’t have the required permissions to update the employees email address.
This can be resolved quickly by granting the service account the required permissions to make the update to the employees email address.
The specific permission is called Employee Person, and it requires both View and Edit permissions.
Please ask your HR administrator to check the service account that you are using and make sure that it has these 2 permissions set.